OVERVIEW
This Privacy Policy explains what information SQL Case File ("the App") collects, how it is used, and the choices available to you.
INFORMATION WE COLLECT
When you sign in with a supported account: Your account name, email address, and profile picture.
Your in-app profile: Your display name and avatar emoji.
Gameplay data when signed in: XP, rank, solved cases, stamps, coins, and diamonds — securely synced to cloud storage to provide backup and multi-device access.
Diagnostic data: Basic telemetry processed by our infrastructure providers to keep the App functioning reliably.
GUEST USERS — LOCAL DATA ONLY
If you use the App as a Guest, all of your progress is stored locally on your device only. This data is never transmitted to us, cannot be recovered by us, and is permanently erased if you uninstall the App or clear its storage. Signing in with Google enables cloud backup.
ADS
The App displays ads served by our advertising partners. These partners may use your device’s advertising identifier to deliver and measure ads, including personalized ads where permitted. You can limit ad personalization in your Android settings (Privacy › Ads › Delete advertising ID) or via your Google account ad settings.
PURCHASES
Coins and diamonds are purchased through the app store on your device. Payment details are processed entirely by the store — Xenex Studio does not receive or store your payment card information.
HOW WE USE INFORMATION
We use collected information solely to:
Provide cloud synchronization across devices.
Keep detective names unique and operate profiles.
Process in-app purchases.
Display ads that support free access to the App.
We do not sell your personal information.
SHARING & SERVICE PROVIDERS
We share information only with trusted service providers that help operate the App — such as sign-in, cloud storage, billing, and advertising services. Each provider processes data under its own privacy policy and is not permitted to use it for other purposes.
DATA RETENTION & ACCOUNT DELETION
Guest accounts: Progress remains on your device until you uninstall the App or clear its storage.
Signed-in accounts: Data is retained for as long as your account exists.
Deletion requests: You may request the deletion of your account and associated data at any time by visiting our data deletion portal at
https://xenex-web-ruddy.vercel.app/data-deletion . Once submitted, we will verify the request and process the removal of your profile, progress, and username from our systems.
CHILDREN
The App is a general-audience learning game and is not directed at children under 13. We do not knowingly collect personal information from children under 13.
CHANGES TO THIS POLICY
We may update this policy as the App evolves. Continued use of the App after an update constitutes your acceptance of the revised policy.
CONTACT
If you have any questions or wish to contact us, reach out at: studioxenex@gmail.com